Shipping
All frames are ordered directly from our vendors to ensure genuineness and are received at our labs within 2 to 3 business days. After your frame and lens order is ready the following rates apply.
Shipping Methods and Costs
At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the shipping method you select. Your total shipping charges will be automatically computed during checkout prior to the completion of your order.
We offer the following convenient delivery options within the continental US:
Free Shipping – USPS 1st Class (7 to 10 Days)
All Other Methods are calculated at checkout for each carrier’s rate.
- USPS Priority
- FedEx Ground
- FedEx 3rd Day
- FedEx 2nd Day
- FedEx Next Day
- UPS Ground
- UPS 3rd Day
- UPS 2nd Day
- UPS Next Day
Overnight delivery orders placed on Friday after 11AM Pacific Time and over the weekend will arrive on Tuesday. We do not offer overnight delivery to Alaska, Hawaii, or to PO boxes.
Orders are processed the next business day (Monday through Friday, excluding holidays), pending credit card authorization and verification. Orders shipped via our standard delivery (UPS Ground) should arrive within 3 to 10 business days. If your order is time sensitive, please select a faster shipping option at check out or e-mail us to make special arrangements. Please note that UPS does not deliver to PO Boxes - a street address and telephone number is required.
- If there is a delay in your order being processed for shipment, you will be contacted via email by Eyewear2u Customer Service.
For shipments to:
Guam, Puerto Rico, U.S. Virgin Islands, Alaska, Hawaii, or APO addresses, our standard is USPS mail through the United States Postal Service. The charge for USPS mail shipments is at rate for USPS continental rates. Additional charges apply for rush delivery.
Shipping Rules and Restrictions
- Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
- Orders shipping to Alaska or Hawaii may only be expedited and require an additional fee. Ground shipping is not available.
- Orders shipping to Alaska, Hawaii, an APO / FPO military address or a Post Office box may only be shipped via the U.S. Postal Service and be expedited using Priority Mail.
- All expedited orders require a street address and telephone number.
Delivery of Your Items
When your order is delivered, please inspect the outside of the package immediately for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage to your order did occur, please follow these steps:
- Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact a Eyewear2u’s Customer Service immediately via e-mail atcs@eyewear2u.com. Please include your order number.
- If there is obvious extensive damage to the package, please refuse the order and contact Eyewear2u Customer Service via e-mail immediately at cs@eyewear2u.com. Please include your order number.