Shopping Cart

When you are shopping on eyewear2u.com and add an item, it is saved in Shopping Cart. Shopping Cart holds products you wish to purchase while you shop, the same way you use a Shopping Cart in a retail store. Items you place in Shopping Cart will remain there until they are purchased or removed. If you leave the site without establishing an Eyewear2u account, all items in the Shopping Cart will be removed after seven days.

Options in Shopping Cart:
  • To update quantity: Simply click into the Qty input box and enter the quantity you wish to purchase and then click "Update Cart" button.
  • To remove an item from your My Cart: Just click on the “Remove” check box or change the quantity to zero and click "Update" button.
  • To return to shopping: Click on the "Continue Shopping" link to search the site for additional items. At any time during your shopping experience, you can return to your Shopping Cart by clicking on the Cart icon on the upper right hand side of the screen.
  • To proceed to checkout: Click on the "Proceed To Checkout" or “Checkout” buttons. Our checkout process is fast, easy and secure. For more information on our secure shopping guarantee, click here.

Payments Options

Credit cards accepted:
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Pay Pal

Eyewear2u.com does not accept:
  • Cash
  • Personal Checks
  • Traveler's Cheques
  • CODs
  • Layaway plan

Important Information About Payment
  • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
  • We are only able to accept credit cards drawn on a U.S. bank.

Redeeming Promotion and Discount Codes

  1. Select your shipping & payment methods
  2. In the “Payment & Shipping Information” section of the Payment page enter the code exactly as it appears, in the field provided. Remember: Codes are case sensitive.
  3. Click "Continue." If the code qualifies for a discount, it will be displayed in the payment summary. Only one Promotional Discount code per order can be accepted.

Changing or Canceling Your Order

Eyewear2u.com’s system is designed to fill orders and get them on their way as quickly as possible. After you have clicked "Place Order," your order is processed immediately. Any changes or cancellations of your order will result in a 15% restocking fee. 

Email About Your Order

After you place your order, Eyewear2u will send an email confirmation about your order. Here are examples of email you may receive:

Order Confirmation

This email confirms that we have received your order. It includes your order number. Please keep this email for your records. BECAUSE EYEWEAR2U.COM IS AN AUTHORIZED DEALER ALL PURCHASES COME WITH A 100% MANUFACTURERS WARRANTEE AND EYEWEAR2U.COM GUARANTEES ALL PRODUCTS TO BE FREE OF DEFECTS AND ALL PRESCRIPTION LENSES ARE 100% ACCURATE. WHEN YOU RECEIVE YOUR PRODUCTS PLEASE INSPECT THEM CAREFULLY TO INSURE THEY ARE IN GOOD CONDITION. CUSTOMER SERVICE - FOR COMPLETE CUSTOMER SUPPORT ON PURCHASE POLICIES, RETURNS OR REFUNDS, PLEASE VISIT US ONLINE: WWW.EYEWEAR2U.COM/CUSTOMERSERVICE THANK YOU FOR PURCHASING YOU EYEWEAR FROM EYEWEAR2U.COM.

Backorder Notice

This type of email informs you that an item from your order is not available for immediate shipment and will ship when it is available. When the item is available to ship, we will send you an email with your order number. Please keep this email for your records.

Shipment Confirmation

This email confirms that your order has shipped. The arrival time of your order depends on the shipping method selected and your shipping location.

Important notice about your order

There are a number of reasons that you might receive this type of email, including: difficulty in processing your order, inability to ship to the address provided, a duplicate order, cancellation of your order. If you receive a notice like this, please email our Customer Care Specialist immediately at cs@eyewear2u.com so the problem can be addressed.

Tracking Your Order

A tracking number is assigned to your order once it has been processed. You will receive a shipping confirmation email with a Tracking number. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. So, even though your package has already shipped and is on its way to you, the shipper may not be able to provide any information about your package for 48 hours or more.

Finding Your Order Status

The status of your order is easy to find:
  1. Sign in to your Eyewear2u account at www.eyewear2u.com/user/login and login into your account. You will see you order status under orders.
  2. Check your email. Your order information contains an email address. You will receive emails at that address which will keep you up-to-date about the status of your order.
  3. Contact us if you still have questions about your order; please contact us via email at cs@eyewear2u.com.
  4. Call Customer Service at 800-398-9577, Mon.-Fri., 8am to 5pm (PST)

Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are: • Item(s) are not available. • Difficulty in processing your payment information. • Cannot ship to address provided. • A duplicate order was placed. If your order is canceled, you will receive an “Important Notice” via email regarding your order, which will explain the reason for the cancellation. You will not be billed for any canceled items.

SALES TAX

STATE LAWS REQUIRE THAT WE CHARGE APPLICABLE SALES TAX ON ORDERS SHIPPED TO ADDRESSES IN THE STATE OF NEVADA. ORDERS SHIPPED OUTSIDE NEVADA ARE NOT SUBJECT TO SALES TAX. WE DO NOT CHARGE SALES TAX ON THE PURCHASE OF GIFT CERTIFICATES; HOWEVER, ITEMS PAID FOR WITH GIFT CERTIFICATES WILL BE TAXED IF PURCHASED FROM A NEVADA ADDRESS.

ONLINE GIFT CERTIFICATES

ONLINE GIFT CERTIFICATES ARE REDEEMABLE ONLINE ONLY AT EYEWEAR2U.COM AND CANNOT BE USED AT ANY BOUTIQUE OR SPECIALTY STORE. EYEWEAR2U.COM ONLINE GIFT CERTIFICATES ARE SENT VIA E-MAIL TO ANY INDIVIDUAL WITH A VALID E-MAIL ADDRESS. THE RECIPIENT OF AN ONLINE GIFT CERTIFICATE WILL RECEIVE AN E-MAIL WITH A GIFT CERTIFICATE CODE REDEEMABLE ONLY AT WWW. EYEWEAR2U.COM. THE CODE IS ACTIVATED WITHIN 24 HOURS AFTER RECEIVING THE E-MAIL.

BUYING AN ONLINE GIFT CERTIFICATE

TO MAKE YOUR PURCHASE, SIMPLY:
  • 1. GO TO OUR GIFT CERTIFICATES PAGE.
  • 2. FILL OUT THE ORDER FORM AND CLICK "ADD TO SHOPPING CART"
  • 3. PROCEED THROUGH CHECKOUT.

AFTER YOU PURCHASE AN ONLINE GIFT CERTIFICATE:
  1. EYEWEAR2U.COM WILL SEND THE RECIPIENT AN E-MAIL WITH ALL OF THE INFORMATION THEY NEED TO USE THE GIFT CERTIFICATE AT EYEWEAR2U.COM. PLEASE NOTE THAT CODES ARE ACTIVATED WITHIN 24 HOURS AFTER RECIPIENT RECEIVES THE E-MAIL.
  2. A CONFIRMATION E-MAIL WILL BE SENT TO YOU.

REDEEMING AN ONLINE GIFT CERTIFICATE
  1. SHOP EYEWEAR2U.COM AND SELECT ITEMS YOU WISH TO PURCHASE.
  2. WHEN YOU'RE READY TO CHECKOUT, CLICK "SHOPPING CART"
  3. PROCEED THROUGH CHECKOUT.
  4. ENTER YOUR ONLINE GIFT CERTIFICATE CODE (CODES ARE CASE SENSITIVE) FROM THE CARD ON THE PAYMENT PAGE OR THE REVIEW YOUR ORDER PAGE AND CLICK "CONTINUE." PLEASE NOTE THAT CODES ARE ACTIVATED WITHIN 24 HOURS AFTER YOU RECEIVE THEM.
  5. WHEN MAKING A PURCHASE AT EYEWEAR2U.COM, ONLY ONE ONLINE GIFT CERTIFICATE CODE PER ORDER WILL BE ACCEPTED.

RULES AND REGULATIONS FOR ONLINE GIFT CERTIFICATES
  1. ONLINE GIFT CERTIFICATES CAN ONLY BE REDEEMED THROUGH EYEWEAR2U.COM.
  2. CODES ARE ACTIVATED 24 HOURS AFTER YOU RECEIVE THEM.
  3. YOU CANNOT PURCHASE AN ONLINE GIFT CERTIFICATE WITH ANOTHER ONLINE GIFT CERTIFICATE.
  4. IF THE AMOUNT OF YOUR ONLINE GIFT CERTIFICATE DOES NOT COVER THE TOTAL PURCHASE AMOUNT, YOU WILL NEED TO PAY FOR THE REMAINDER OF THE PURCHASE WITH A VALID FORM OF PAYMENT.
  5. IF THE AMOUNT OF YOUR ONLINE GIFT CERTIFICATE IS FOR MORE THAN THE TOTAL ORDER AMOUNT, THE BALANCE AMOUNT WILL BE STORED ON YOUR ONLINE GIFT CERTIFICATE ACCOUNT FOR FUTURE USE.
  6. ONLINE GIFT CERTIFICATES ARE NON-TRANSFERABLE, NON-REFUNDABLE AND ARE NOT REDEEMABLE FOR CASH.
  7. WE CANNOT REPLACE LOST OR STOLEN ONLINE GIFT CERTIFICATES.NO SALES TAX IS CHARGED WHEN BUYING ONLINE GIFT CERTIFICATES; HOWEVER, PURCHASES PAID FOR WITH ONLINE GIFT CERTIFICATES WILL BE CHARGED APPLICABLE SALES TAX.
  8. WHEN MAKING A PURCHASE ONLINE AT WWW.EYEWEAR2U.COM, ONLY ONE ONLINE GIFT CERTIFICATE CODE PER ORDER WILL BE ACCEPTED.
  9. IF YOU HAVE ANY ADDITIONAL QUESTIONS, PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT.